UNNAP App Terms of Service

Last updated: 8 October 2026

1. About these terms

These terms are an agreement between you and UNNAP Ltd ("UNNAP", "we", "us"), Floor 5, 167-169 Great Portland Street, London W1W 5PF, United Kingdom. They apply to the UNNAP apps for iPhone, Apple Watch and Android (the "App"). By creating an account or using the App, you agree to them. Purchases on unnap.com, including membership and the UNNAP magnet, are covered by the store's terms and refund policy.

2. Who can use UNNAP

• You must be at least 13 years old, or older if the law where you live requires it.
• If you're under 18, you must have your parent's or guardian's permission, and they agree to these terms on your behalf.
• You must give accurate information when you sign up and keep your login details secure. You're responsible for activity on your account.
• One account per person. Don't share or sell your account.

3. How UNNAP works

• Alarms stop only when you scan your paired UNNAP magnet or a barcode or QR code you've registered. This is designed to get you out of bed.
• Smart Alarm needs a connected health source that provides sleep data, such as Apple Health.
• You're responsible for keeping your magnet or registered code where you can reach it when your alarm rings. We aren't responsible for lost or damaged magnets.

4. Alarm reliability

We work hard to make sure your alarm rings, but we can't guarantee it every time. Alarms depend on your device: its battery, volume and Do Not Disturb settings, operating system updates, and on Android, the phone maker's battery management. Follow the setup steps in the App, keep your phone charged, and don't rely on UNNAP alone for anything critical, such as a flight or an exam.

5. Membership and purchases

• The App is free to download and has no in-app purchases.
• UNNAP membership and the UNNAP magnet are sold on unnap.com. Those purchases, including refunds, returns and warranty, are governed by the store's terms and refund policy, and your statutory rights as a consumer aren't affected.
• Deleting your account doesn't cancel or refund an order. Contact support@unnap.com about orders.
• If we introduce in-app purchases, they'll be processed by Apple or Google under their terms, and we'll update these terms first.

6. Community rules

UNNAP is a community. When you use friends, groups, clubs and challenges, you agree not to:

• harass, bully, threaten or impersonate anyone;
• post content that is hateful, sexual, violent, illegal or infringes someone else's rights, including in usernames, photos, group names and challenge stakes;
• set challenge stakes that involve real-money gambling or anything unsafe or illegal;
• spam other users or collect their information.

Report users or content in the App or by email to safety@unnap.com. We may remove content and suspend or close accounts that break these rules.

7. Your content

You own the content you add to UNNAP, such as your photos, group names and challenge text. You give us a worldwide, non-exclusive, royalty-free licence to host, store and display it in the App so we can run the service, for as long as it's on UNNAP. You confirm you have the right to share it.

8. Brand challenges and rewards

• Brand challenges are set by partner brands. Each challenge shows its rules, eligibility and reward before you join.
• We verify completion using your alarm and scan data and, for workout challenges, data from your connected health source. Our decision on whether a challenge was completed is final, except for obvious errors.
• Rewards are provided by the brand and subject to its terms and availability. Rewards can't be exchanged for cash unless the brand says otherwise.
• We may withhold rewards or remove you from challenges for cheating, such as using multiple accounts or devices, sharing magnets or tampering with alarms.
• When you join a brand challenge, we share your name, username, email and challenge progress with the brand, as explained in our Privacy Policy.

9. Health information

UNNAP is a wellness app, not a medical device. Sleep and health insights are for general information only and aren't medical advice. Talk to a doctor about any sleep or health concerns.

10. Third-party services

If you connect Apple Health, Health Connect, Strava, WHOOP or Instagram, your use of those services is governed by their own terms and privacy policies. We aren't responsible for them.

11. Things you must not do

• Copy, modify, reverse engineer or resell the App, except where the law allows.
• Interfere with the App's security, our servers or other users' accounts.
• Create fake accounts or use automated tools to access the App.
• Use the App for anything unlawful.

12. Our intellectual property

The App, the UNNAP name and logo, and the magnet technology belong to UNNAP Ltd. We give you a personal, non-transferable licence to use the App for your own non-commercial use under these terms.

13. Ending your account

You can delete your account at any time in the App (Settings > Privacy & Data > Delete account) or at unnap.com/pages/delete-account. We may suspend or close your account if you seriously or repeatedly break these terms, and we'll tell you why unless the law or safety prevents it. What happens to your data is explained in our Privacy Policy.

14. Changes to the App and these terms

We may change or stop features to improve UNNAP or for legal or security reasons. We'll tell you in the App before significant changes to these terms take effect. If you don't agree with the changes, you can delete your account.

15. Our responsibility to you

• The App is provided free of charge and "as is". To the extent the law allows, we don't give promises about it beyond those in these terms.
• We aren't responsible for losses that weren't foreseeable, business losses, or losses caused by missed alarms where the cause was outside our reasonable control, such as your device settings or battery.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law, and nothing affects your statutory rights as a consumer.

16. Law and disputes

These terms are governed by the law of England and Wales. You can bring claims in the courts of England and Wales, or, if you live in Scotland, Northern Ireland or the EU, in your local courts. Please contact us first so we can try to sort things out.

17. Contact us

Support: support@unnap.com
Legal: legal@unnap.com
Safety: safety@unnap.com
UNNAP Ltd, Floor 5, 167-169 Great Portland Street, London W1W 5PF, United Kingdom