UNNAP Support
Questions about alarms, pairing, login, or your magnet order? Reach out and we’ll keep you on track.
Right now, founding members pay once on unnap.com for the magnet and lifetime access. The app does not charge through the App Store. When founding closes, new members will join via a Shopify subscription on this website — still not an in-app purchase.
New signup expects you to pair a magnet first. If you don’t have one, the app sends you to the product page to buy membership. After you’re set up, you can optionally use a barcode in your home as an alternate way to stop the alarm.
See the full walkthrough on Setup instructions. Short version: open the app → I have an UNNAP magnet → Pair my magnet / Start pairing → hold near the top of your iPhone → create your account.
Scan your UNNAP magnet. Place it away from your bed so you have to get up.
In the app, tap Forgot your password? We’ll email a reset link that opens back into UNNAP. Still stuck? Email support@unnap.com.
Magnet and membership purchases are handled on unnap.com (Shopify), not in iPhone Settings → Subscriptions. For order or shipping help, email support@unnap.com. When Shopify subscriptions launch for new members, you’ll manage renewal on the website / via support — not the App Store.
iPhone Settings → Privacy → Photos → UNNAP → Allow access.
In-app: Privacy & Data → Export My Data or Delete My Account. Or email privacy@unnap.com.
Founding magnet / membership purchases are handled by UNNAP on Shopify. You have 30 days from delivery to request a full refund — email support@unnap.com. (Legacy App Store charges, if any, are separate and rare.)
Report abuse in-app (Privacy & Data → Report Abuse) or email safety@unnap.com.
Privacy policy and Terms of service are on the website and in the app.