How do I stop an alarm?

Scan your UNNAP device. Place it away from your bed to build the habit.

I can’t stop the alarm

• Ensure NFC is enabled on your phone.
• Hold the device in close proximity to the UNNAP device for 1–2 seconds.
• Move metal objects away from the tag.
• Restart the app and try again.

Restore purchases

Open UNNAP → Pro → tap “Restore Purchases”. Make sure you’re signed in with the same Apple ID used to buy.

Manage or cancel subscription

iPhone Settings → Your Name → Subscriptions → UNNAP. Changes apply at the next billing date.

Prices show “Loading…”

Check your internet connection and reopen the Pro screen. If it persists, restart the device and try again.

Notifications aren’t working

• iPhone Settings → Notifications → UNNAP → Allow Notifications.
• In-app: Privacy & Data → enable “Push Notifications”.

Photos/backgrounds not working

iPhone Settings → Privacy → Photos → UNNAP → Allow access.

Device not detected

• Confirm your device supports NFC.
• Remove thick cases or metal plates and try again.

Delete my account / Export my data

In-app: Privacy & Data → Export My Data or Delete My Account.

Refunds

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Tips for better wake-ups

• Put the UNNAP device in another room or near your morning routine spot.
• Use analytics to find the wake time you’re most consistent at.

Device requirements

• iPhone with NFC support and iOS 16 or later.
• Internet connection for purchases and syncing.

Safety and abuse

Report abuse in-app (Privacy & Data → Report Abuse) or email safety@unnap.com.

Policies

Terms of Service and Privacy Policy are available in the app and on our website.